Security & Privacy

Learn about the steps we take to ensure the data you share is safe and private

The security of your data is our number one priority.

As a tool for businesses to use with their clients, we’ve engineered filehaven to be a trustworthy system for transmitting even the most personal of information.

Our security processes can be broken down into three main areas; account, communications and privacy.

How we protect your account

Nowadays it’s not enough to rely solely on a username and password to protect your data which is why there’s more going on behind the scenes with Filehaven to protect you and your account from unwanted access.

There’s a whole raft of security in place to stop malicious access from outside our own network. We block any attempts to send data “in” to Filehaven unless it came from our own network.

We scan our network and infrastructure several times daily to ensure that you are protected against 1000+ known vulnerabilities, including OWASP’s industry defined top 10 risks to web applications.

Additionally, by enabling two-factor authentication you can ensure that even if your email address and password combination had been compromised any unlawful access would be stopped immediately.

How we protect your communications

Like a bank, Filehaven has various layers of protection between the outside world and the data you choose to share. We protect your messages and documents using encryption and only decrypt data once we’ve verified an individual’s access.

However, unlike banks, we choose to encrypt the messages and files you share using an encryption method that’s internationally trusted to use with top secret data [source].

Most banks and financial institutions use 128 bit encryption but Filehaven goes above and beyond that with 256 bit encryption (AES 256); making it much harder for anyone to hack or interpret the information you share.

For an overview on the effects of encryption lengths, we recommend reading this article from Privacy Australia.

How we protect your privacy

Filehaven has been designed to ensure that your data, and your interactions remain private. We’re not in the business of monetising any data we collect on our users and instead take the approach of collecting as little information as we can.

Due to the encryption used across the platform, the only information we (at Codepotato) can see is the name of a business, the names of the team members, their email address and the subscription status. The rest is locked down, even to us.

We don’t track you and your interactions on Filehaven. On the business side of Filehaven we use Intercom to help us provide support (sales and user) but that’s the only intrusion we make whilst working with Filehaven.

Where your data is held

We’re proud to have engineered Filehaven on the Amazon AWS platform and host our entire network from Amazon’s London datacenter. Third party services used for the real-time broadcasting of messages operate from within the EU.